Service & Support

CarCare

Track fuel, service and expenses for every vehicle you own. This page answers the questions we get most — and tells you how to reach a person.

Support email
carcarepolicy@gmail.com
Response time
Within 2 business days
Platforms
iPhone, iPad and Android
Privacy policy
Read the privacy policy

01

Getting started

Do I need an account to use CarCare?

No. Add a vehicle and start logging straight away — no sign-up, no email, no waiting. Everything is stored on your device.

You only create an account if you upgrade to Pro and want your history backed up and synced across devices.

Does it work without a signal?

Yes. CarCare works fully offline. If you have Pro, your entries sync the next time you're online.

What's in the free version?

One vehicle, with a full fuel log, service history, photos and reminders — all stored on your device.

02

CarCare Pro

What does Pro add?

  • Unlimited vehicles
  • Secure cloud backup and sync across your devices
  • CSV export of your full history

Pro is available monthly, yearly, or as a one-time lifetime purchase.

I paid, but Pro isn't showing up

This usually means the purchase is tied to a different store account, or the app was reinstalled. Restore it:

  1. Open Settings in CarCare
  2. Tap Restore purchases
  3. Make sure you're signed in to the same App Store or Google account you bought it with

Still nothing? Email us with the store receipt and we'll sort it out.

How do I cancel a subscription?

Subscriptions are managed by the store, not by us.

  • iPhone or iPad: Settings app → your name → Subscriptions → CarCare
  • Android: Play Store → profile icon → Payments and subscriptions → Subscriptions

Cancel at least 24 hours before your renewal date. The lifetime purchase is one-time — there's nothing to cancel.

I'm getting a new phone. Will my data come with me?

With Pro, sign in on the new device and your history downloads automatically. On the free version your data lives only on the old phone, so upgrade and let it sync before you switch.

03

Reminders and notifications

My reminders aren't arriving

CarCare needs notification permission to alert you before a service is due. If you declined the prompt:

  • iPhone or iPad: Settings → Notifications → CarCare → Allow Notifications
  • Android: Settings → Apps → CarCare → Notifications

Check that the vehicle has a service interval set — a reminder needs something to count towards.

Can I use CarCare without notifications?

Yes. Everything else works normally; you just won't get an alert when something falls due.

04

Your data

Where are my photos kept?

Vehicle and part photos back up to the cloud when you're on Pro, so you don't lose them. Photos of documents and tickets never leave your device.

Do you sell my data or show ads?

No to both. CarCare has no ads, and we don't sell or share your information. Full detail is in the privacy policy.

How do I delete my account and data?

Open Settings → Account → Delete account in the app. This permanently removes your synced data from our servers. To remove data held on your device, uninstall the app.

If you can't reach the in-app option, email us from your account address and we'll delete it for you.

05

Still stuck

Write to us carcarepolicy@gmail.com A real person reads every message

Tell us your device, your app version (Settings → About) and what you expected to happen. It gets you a useful answer far faster than a screenshot alone.